KMS Website Care Plans are available to anyone, current client or not, but the site must be built on the WordPress framework.
Why does WordPress need updating?
Technology evolves every week and software needs to keep up. This is just like any software that you have on your computer or phone. WordPress needs to be updated on a regular basis. Updates may seem cumbersome, but it’s crucial to stay on top of this because if you don’t, vulnerabilities will occur that hackers or malware will take advantage of.
Can’t KMS just do an update when I periodically ask you to do something to my site?
I don’t recommend that. WordPress updates occur frequently and should be updated frequently. A few times a year is absolutely not safe.
Don’t you already back up my site for me?
Unless there is a Care Plan in place, I am not contracted to provide backing up your website. However, when I’m working on or updating your site, I do create a backup for my own purposes – as an insurance policy while I’m working on your files. However, I don’t keep them after I have performed the service.
Will you keep backups for me with your Care Plan service?
Yes. Your backups will be stored offsite and I will be monitoring the process to make sure they are occurring without error. Backups are scheduled daily or monthly, depending on your plan. My role is to make sure backups are happening and ready should we need to return to them for a site restoration.
Wait, doesn’t my website hosting company provide backups?
Yes and no. Some do, and some companies do a better job at it than others (how long they keep them, how often they back up, how easy it is to get them to restore a backup, and how long they take to get it done). No hosting provider is going to know your website like I do!
Will this guarantee my site won’t get hacked or go down?
No. I can only offer you services that can keep your site updated and backed up. This alone will go a long, long way to help keep hackers and malware out. Hosting can go down for many reasons and no hosting company will guarantee 100% uptime.
What if my website gets hacked and I am subscribed to your care plan?
I will do everything I can to get your site back up, and quickly! In some cases, an ‘under maintenance’ screen will be placed on your site while or until I can restore your files. Typically, restoring a backup is all that is needed but occasionally more work than that needs to be done. The good news is that you won’t have to handle it!
What if my website gets hacked and I’m not subscribed to your care plan?
I will do whatever I can to help you get your site back up! My hourly rates will apply. Best case is you have good backups to restore from. Worst case, we need to rebuild your entire site.
How much time and what does it cost to fix a hacked site?
Anywhere from 2 hours to 2 weeks, depending on the size of the site, what the problem is, if you have backups etc. My hourly rate applies. This can cost anywhere from about $100-$2500 to fix. If I have to completely rebuild a site from scratch, it’s like paying for it all over again.
Doesn’t your Care Plan just auto-update my WordPress site?
No. I’m going to review what needs to be updated FIRST, keeping in mind any factors I know about your particular website. Sometimes if I’m working on something, I might delay the update until I know it makes sense.
How will you manage all these updates?
I have made an investment in a product for designers that allows me to keep an eye on client websites with more control than I’ve ever had before. I will install the KMS Care Plan plugin on your site which will allow me to see your site in a management tool that alerts me when you need updates, set and monitor backups, restore your site to an earlier date, run malware scans, and more.
What are my options to pay and can I cancel?
You can select month to month if you don’t want to commit to paying by quarter or year. Payment is set up automatically using credit card. You can cancel anytime; for month to month, you finish out the month, and it goes into effect the next month. You can cancel service anytime if you’ve paid for quarterly or annual, but payment is not eligible for a refund due to the nature of the discount received. For the annual payment method, (savings of 20%), you can pay annually with check or credit card. I will send you a recurring annual bill prior to your renewal date.
If I need pages or posts updated with content, is that included?
Yes, if you have the Superior or Supreme packages, at least the first 30 or 60 minutes during the month, respectively. See the next question.
What does “Website Support” for the Superior and Supreme plans mean?
Website Support is allocated monthly minutes included in these two Care plans that you can use to give me tasks to update or change content on your site. This can be images, page text, add a gallery, change out images in a slideshow, etc. For both plans, minutes can be “rolled over” into the next month if you don’t use them all. However, they must be used during the current quarter (whether you have paid quarterly or annually). At the end of each quarter, they expire. So think of some good stuff for me to do to your site during March, June, September and December, so you don’t lose minutes! If I haven’t heard from you during a quarter, I may send you an email with some ideas I have to make your site more effective. Some examples of my ideas may include items like: How to write a blog post training, additional social media links added to your site, how to make your site more SEO effective . If any project goes over the allotted minutes, I will invoice you for the overage at the end of each quarter. However, please be aware that requests for new features to your website, redesigns, or large content updates will likely result in a formal quote as those commonly go over the monthly dedicated time.
I have more than one website. Can I get a discount?
Yes. If you have two or more websites with me, I will give you special pricing. Please contact me for more information.
Do I need to sign a contract?
Not at this time. This may change as the scope of my business changes.
Does KMS provide website hosting?
No. I never wanted to get into the reseller game. I always felt it was safer to let my website account clients have direct access to their hosting provider. My current favorite host is InMotionHosting.com; I talk about them on my Websites page. My next best alternative would be GoDaddy.com. There are hosting companies I don’t recommend; email me if you need to know.